These Terms of Use (“Terms”) govern your access to and use of the Kollekt platform (the “Platform”), provided by Kollekt Group Oy (business ID: 3336449-2), a company incorporated under the laws of Finland, with its registered address at c/o WA Yhtiöt Oy, Äyritie 12 C, 01510 Vantaa, Finland (“Kollekt”, “we”, “our” or “us”).
By creating an account or using any part of the Platform, you (“you” or the “User”) agree to be bound by these Terms. The Terms apply to all Users of the Platform, including:
Kollekt provides the technical infrastructure that enables Creators to share digital content and experiences with their audience. We do not create, own, or control the content made available by Creators, nor do we participate in the delivery of any Creator’s offerings. Kollekt is not a party to the agreement between the Creator and the Collector. Our role is limited to providing access to the Platform and facilitating payments through our third-party payment processor.
Please read these Terms carefully before using the Platform. If you do not agree to these Terms, you may not use the Platform.
We reserve the right to update or modify these Terms from time to time. If we make material changes, we will notify you via email or through the Platform. Continued use of the Platform after such notification constitutes acceptance of the updated Terms.
For the purposes of these Terms, the following definitions shall apply:
To create an Account and use the Platform, you must:
To access the Platform, you must create an Account using your email address or a supported third-party login method (OAuth). You agree to provide accurate, complete, and up-to-date information during registration and to keep your information current at all times.
Each Account may function as either a Creator, a Collector, or both, depending on how you use the Platform. Functionality may vary based on your role and activity.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. If you suspect any unauthorized use or access, you must notify us immediately at support@kollekt.io.
You agree to use the Platform only in accordance with these Terms, applicable laws, and good practices. Kollekt reserves the right to suspend or terminate your Account if you violate these Terms or misuse the Platform.
The Platform enables Creators to publish and offer digital Content to Collectors, and enables Collectors to follow, subscribe to, or purchase access to Content from Creators.
As a Collector, you may:
Access to paid Content is granted only upon successful payment and remains subject to the Creator’s continued presence on the Platform and fulfillment of their offerings.
As a Creator, you may:
You are solely responsible for delivering the Content and experiences you offer to your audience.
As a Creator, you must provide a clear description of the Content, its pricing and delivery terms, as well as identity and contact details of yourselves, as required by the applicable consumer protection laws. You must also publish information on whether you are a trader or other legal entity, and if you are not a trader or other legal entity, information on the fact that the rights of the Collector based on consumer protection legislation do not apply. If you are a trader or other legal entity, you must comply with all obligations under the applicable
Kollekt does not guarantee visibility or reach of any published Content. Features such as notifications, visibility tools, and engagement analytics are offered on a best-effort basis and may change over time.
Users may not upload or share Content that:
Kollekt reserves the right to remove any Content that it determines, in its sole discretion, violates these rules or applicable law.
The Platform enables Creators to publish and offer digital Content to Collectors. The digital Content may be delivered to the Collector immediately upon payment of the applicable price or fee. In such case, the Collector acknowledges and agrees that cancellation right under the consumer protection law does not apply.
All payments on the Platform are processed securely via our third-party payment provider, Stripe. By using the Platform, you agree to be bound by Stripe’s Terms of Service and Privacy Policy. Kollekt does not store or process payment information directly.
Creators may offer recurring monthly subscriptions to their Content. By subscribing to a Creator, you agree to:
Subscription billing starts immediately upon confirmation and renews automatically each month. You can cancel your subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing cycle; no refunds are issued for partial months.
Creators may offer Paid Products that require a one-time payment to access specific Content or experiences. These may include livestreams, digital downloads, behind-the-scenes videos, or other items as defined by the Creator. Paid Products:
Creators are responsible for setting the prices for their subscriptions and Paid Products. Kollekt may add applicable taxes (e.g., VAT) to the displayed prices where required by law. All prices are shown in euros (€), unless otherwise stated.
Collectors receive payment confirmation from Stripe, which will display Kollekt as the payment facilitator. However, the Creator is solely responsible for fulfilling the Content or experience associated with the payment.
Kollekt is not the seller of the Content and does not assume responsibility for the delivery, quality, or availability of Creator offerings.
All payments are final. Kollekt does not issue refunds. Any refund requests must be handled directly between the Collector and the Creator. Kollekt may, in its sole discretion, assist in resolving disputes but is not obligated to do so.
Creators retain full ownership of all Content they upload or publish on the Platform. By uploading or publishing Content, the Creator grants Kollekt a worldwide, non-exclusive, royalty-free license to host, display, distribute, and promote the Content solely in connection with operating and marketing the Platform.
This license does not transfer ownership of any intellectual property rights to Kollekt and ends when the Content is deleted from the Platform, except as required for legal or operational reasons (e.g., backup, legal compliance, dispute resolution).
Creators are solely responsible for ensuring they have all necessary rights, licenses, and permissions to publish the Content they share via the Platform. This includes all copyrights, trademarks, and any third-party rights that may apply.
By uploading Content, Creators confirm that:
Collectors do not acquire any ownership or commercial rights to the Content they access via subscription or one-time purchase. All rights remain with the Creator.
Unless explicitly authorized by the Creator, Collectors may not:
Access to Content is granted solely for private, personal, and non-commercial use, and may be revoked at any time in accordance with these Terms.
Content must not:
Kollekt reserves the right to remove any Content that it determines violates these Terms, applicable law, or our policies, without prior notice.
You may not use the name, logo, trademarks, or branding of Kollekt except with our prior written consent or as clearly permitted by the Platform’s functionality (e.g., sharing tools or platform badges).
If you believe that any Content on the Platform infringes your intellectual property rights, please notify us immediately at support@kollekt.io with sufficient detail for us to investigate and take appropriate action.
Kollekt provides the technical platform that enables Creators to publish digital content and experiences, and enables Collectors to access such content by following, subscribing, or making one-time purchases. Kollekt is not a party to any agreement between a Creator and a Collector.
All subscriptions and Paid Products are offered by the Creator, who is solely responsible for the content, delivery, and fulfillment of what they promise to Collectors. Kollekt does not create, verify, endorse, or guarantee any Creator Content or offering.
Any contractual relationship or obligation arising from a subscription or purchase exists solely between the Creator and the Collector.
Kollekt makes no representations or warranties regarding:
Kollekt does not screen or approve Content before publication and is not responsible for monitoring User activity.
To the fullest extent permitted by applicable law:
Nothing in these Terms limits any liability that cannot be excluded or limited under Finnish law.
Kollekt may, at its sole discretion, suspend or terminate access to the Platform (or any part of it), modify features, or discontinue services at any time, without prior notice. This may occur, for example, for technical upgrades, legal compliance, or if a User violates these Terms.
The Platform may contain links to or integrations with third-party services (e.g., Stripe). Kollekt is not responsible for the availability, accuracy, or practices of any third-party services. Your use of such services is subject to their own terms and policies.
Under the applicable law, the Platform may be required to identify and verify the Creators for the anti-money laundering (AML) / know-your-customer (KYC) purposes and/or to identify and report income earned by the Creators to tax authorities. If the Platform were subject to such regulatory obligations, you undertake to fully comply with any and all instructions and guidance issued by the Platform for compliance purposes.
Kollekt charges a platform fee on all payments made by Collectors to Creators through the Platform. The current fee structure is published on our website or within the Creator dashboard. These fees may be updated from time to time. By continuing to use the Platform after a fee change, Creators accept the new pricing.
All payments are processed by Stripe. In addition to Kollekt’s platform fee, Stripe’s own transaction and payout fees apply. Kollekt does not control Stripe’s pricing or terms and is not responsible for any issues arising from payment processing.
After deduction of applicable platform and payment processing fees, the remaining funds are made available to Creators via Stripe. The timing of payouts depends on Stripe’s policies and the Creator’s account setup. Kollekt is not responsible for delays, holds, or failures in payouts caused by Stripe.
Creators may be required to set up and maintain an account with Stripe and agree to Stripe’s terms to receive payments. Kollekt does not intermediate or guarantee the Creator’s relationship with Stripe.
Creators are solely responsible for:
Kollekt may provide access to reporting tools or summaries but does not offer tax advice and assumes no liability for a Creator’s or Collector’s tax compliance.
Where required by law or under the rules of payment providers, Kollekt or Stripe may withhold or deduct taxes, fees, or other sums from payments. If this occurs, we will inform the affected party as required.
You may terminate your Account at any time by following the account deletion process in your settings or by contacting support@kollekt.io. Termination of your Account will result in loss of access to any content, features, or subscriptions associated with it. No refunds will be issued for any remaining time on a subscription or for Paid Products already purchased.
Kollekt may terminate your Account at any time with at least 30 days’ prior notice.
Kollekt may suspend or terminate your Account or restrict access to the Platform without prior notice, if:
In serious cases (e.g. illegal activity or repeated violations), termination may be permanent.
Upon termination:
Kollekt reserves the right to remove any Content at any time if we believe it violates these Terms, our policies, or applicable law, or if required by a competent authority. This may include removing access to previously purchased or subscribed Content in cases of Creator account suspension or legal dispute.
Kollekt processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”). By using the Platform, you acknowledge and agree that your personal data may be collected, stored, and processed as described in our Privacy Policy.
For full details on how we collect, use, store, share, and protect your data, please refer to our Privacy Policy. The Privacy Policy forms an integral part of these Terms.
We use reasonable technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. However, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own devices and login credentials.
As a data subject under the GDPR, you have the right to:
To exercise your rights, please contact us at support@kollekt.io.
Your data may be shared with third-party service providers (such as Stripe) strictly as necessary to operate the Platform. These providers are contractually bound to comply with applicable data protection laws and only process data on our instructions.
The Creator agrees to indemnify, defend, and hold harmless Kollekt, its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with any breach of applicable law or these Terms by the Creator.
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of Finland, without regard to its conflict of laws principles.
Any disputes arising from these Terms, or your use of the Platform, shall be subject to the exclusive jurisdiction of the District Court of Helsinki (Helsingin käräjäoikeus), unless otherwise required by mandatory consumer protection laws.
If you are a consumer under EU law, this clause does not limit your statutory rights to bring a claim in the courts of your country of residence or to rely on the mandatory consumer protection laws of that country.
If you are a consumer and reside in the EU, you may also submit a complaint via the EU Online Dispute Resolution platform: https://ec.europa.eu/odr. We are not obligated to use ADR mechanisms but may consider such resolution on a case-by-case basis.
Kollekt may update these Terms from time to time. If we make material changes, we will notify you through the Platform or by email. The notice period shall be at least 15 days. Continued use of the Platform after such notification constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and may delete your Account.
You may not assign or transfer any rights or obligations under these Terms without prior written consent from Kollekt. Kollekt may assign its rights and obligations to an affiliate or successor in the event of a merger, acquisition, sale of assets, or similar business transaction.
These Terms, together with our Privacy Policy and any other legal notices or guidelines posted on the Platform, constitute the entire agreement between you and Kollekt regarding your use of the Platform and supersede all prior agreements or understandings, whether written or oral.
The failure of Kollekt to enforce any provision of these Terms shall not be deemed a waiver of its right to do so later.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Any provisions of these Terms which by their nature should survive termination shall survive, including but not limited to Sections on Content Ownership, Liability, Indemnification, and Governing Law.